Services - What exactly we offer

Following are the kinds of consulting services we offer to help you fulfill on the new contract and otherwise keep your existing lines of business afloat. Not every client needs all of these services, though most need two or three of them. We use our 5-Pronged Readiness Assessment to help you determine which configuration is best for you.

1. Streamline Internal Communications and Increase Personal Productivity

Time is a limited resource that can be leveraged to advance your cause. It's hard enough to stay focused on your top 3-5 business outcomes in normal business circumstances. When you add stress to the existing structure in the face of significant growth, something that sounds good can become a nightmare. We'll work with you and your management team to review the flow of work, communication and interdependencies to put you and your team ahead of the growth curve as quickly as possible.

The following are some examples of typical outcomes you can expect:

• Build a strong foundation for a collaborative, interdependent work environment

• Experience fewer dropped balls

• Across the board, everyone will be better equipped to focus on their top 3-5 business priorities 70-80% of the time
• Reduce unnecessary meetings and improve their relevance to the key business outcomes for all in attendance
• Make sure email is used as a communication and accountability tool without becoming a distraction to real productivity

We'll work with you to review and revise the key areas of responsibility for your management team, refocusing on those that have the highest impact. Effective managers understand and have a clear picture of their highest payoff activities, and know how to manage their priorities.

• Does each person knows that what they do matters, and how and why?
• Is every person using their best skills and talents in the execution of their top priorities?

2. Recruiting, Interviewing and Reorganizing

We will work with your HR department or your management team to quickly and systematically evaluate and assess where you need to hire new talent, and where you simply need to promote, cross train or reshuffle responsibilities. Furthermore, we will give you cutting-edge tools to conduct systematic, performance-based recruiting techniques so you can see the full picture of the person before you invest in them. This service, alone, has the capacity to significantly improve your ability to engage talented, motivated and effective people in the execution of your company objectives.

• Make sure the “aces” are in their places. Using a strengths-based approach, we'll evaluate and suggest re-organization to align talent with key business outcomes.
• Get the most of out of new employees: determine what succession planning will look and what the individual – and collective - strengths and weaknesses are that need to be managed.
• Research shows that structured interviews give you better results. Typical interviewing techniques only give you a tip of the iceberg. We will help you construct interviews that show exactly what's “under the hood” so that when you hire a Ferrari you get a Ferrari, not a Hugo.

3. Upgrade Your Infrastructure to Handle Unprecedented Growth

Your business is not a car that you can pull over when something goes awry with your IT systems. When you're facing growth you need your Plan B now, not later.

• We will help you plan ahead and prepare for the usual and customary “hits.” Protect and back-up your IT systems, put practices in place to quickly and easily move people around when an employee is promoted or moves on.
• Consistent maintenance schedules make sure they don't go down; we help you develop a plan in place in case they do.
• Systems are responsive to, and integrate well, with the expanded requirements of your growing company.

  4. Update Key Performance Indicators (KPI's)

Specifically, we'll work with you to define a small number of measurable results that will be used to gauge the success of the performance in a given period. Key Performance Indicators help clarify exactly why this person has a job, or why this business unit exists; it describes the main functions they are expected to carry out in the organization. KPI's could look like this:

• The overall sales growth for the team should exceed 11.5% when compared to the previous financial year
• The on-line sales catalogue will be fully updated with product descriptions, photos, prices and codes every quarter no later than the last day of the quarter

5. Address and Patch Security Issues - Internal and External 

Business continuity is essential for survival. We will work with you to minimize your exposure, which can increase as a company grows. It's not about limiting and slowing people down, it's about ensuring the ability of people to do their jobs and keep the business running.

• Implement checks and balances so that you're never completely reliant on one individual for any part of your business, or susceptible to pilfering.
• Improve security of accounting processes, protection on intellectual property, electronic data, and customer files, as needed.

Getting started is easy. Before we ask you to commit to our full service package, why not take us for a test drive? Find out about our 5 Pronged Readiness Assessment .

If you'd like more information before contacting us, you can read about our unique approach and the kinds of results our clients have come to rely on us for. To find out how we work click here.